ABSTRACT
Using dynamic capabilities (DCs) and the disaster/crisis management cycle (DMC) as the theoretical lens, this study explores how different types of DCs build and sustain organizational resilience of tourism firms during COVID-19. Taking a processual view, the study advances theorization of the relationship between DCs and organizational resilience in tourism studies. A qualitative study of 30 owners and senior managers of tourism and hospitality firms in Bangladesh reveals that threats and opportunities presented by the COVID-19 pandemic activated 10 different types of DCs (replicating, integrating, reconfiguring, creating, developing, assimilating, renewing, adaptive, innovative, and regenerative) across the pre, response (short-term) and future recovery intentions (long-term) stages. DCs activated different resilience facets (networks and relationships, leadership and culture, and change ready), highlighting the criticality of achieving planned and adaptive resilience for tourism firms during COVID-19. Response and recovery implications for tourism firms during disruptive events are suggested. [ABSTRACT FROM AUTHOR] Copyright of Journal of Travel Research is the property of Sage Publications Inc. and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
ABSTRACT
Mass gatherings are a public health challenge because of crowdedness and associated health risks. ‘Schoolies’ is the largest youth leisure mass gathering in Australia. We examine a coordinated service response called ‘Safer Schoolies’, which aims to manage risks and optimise health and wellbeing for Schoolies attendees and the surrounding community. We examine ‘Safer Schoolies’ in a leisure context from a social identity theory-informed perspective;describe the coordinated service response;demonstrate a practical model of data collection, measurement and baselining;and report trends from a survey-based research programme with five annual cohorts of young people who attended Schoolies (N = 1,588). Findings show attendees have strong levels of trust in, and feel highly identified with, their friends at Schoolies, with low psychological distress on average. Service perceptions and help-seeking intentions improved over time, with cohorts increasingly considering service providers to be safe and viable sources of support. As societies continue to open up following COVID-19 restrictions, these insights can inform targeted surveillance and coordinated management of leisure pursuits in youth mass gathering settings. [ FROM AUTHOR]
ABSTRACT
This study takes a processual view of resilience to investigate how tourism organisations utilise dynamic capabilities to develop resilience in a disaster context. A longitudinal qualitative research design was used to gain insights into the process. The study uses on-site observation, secondary documents, and in-depth interviews with representatives from 25 tourism organisations and industry stakeholders across two years to provide a longitudinal understanding of disaster resilience. A dynamic resilience framework is developed based on three dynamic capability steps (sensing, seizing, transforming) and helps to explain how tourism organisations develop resilience elements at each disaster management stage. Two notable contributions include (i) a new resilience element added to the existing list of resilience development, which illustrates disruptive changes of tourism facilitated by transforming dynamic capabilities, and (ii) a trial-and-error process used by tourism organisations to improve decision-making for future disaster events. These help to explain the cyclical nature of resilience building.